The who, what, when and how of implementation are critical factors in determining how effective your investment will be. Using Support One as your implementation team will ensure a successful deployment of your ERP software. At Support One we have a very detailed outline of events that will happen during implementation in order to keep our customers engaged and ensure the delivery is done efficiently and effectively.
Discovery and Mapping
Before the deployment of any software can be executed we get to know your business on a very detailed level. We interview each stakeholder and map out your business processes, operations and systems. We find out about your business gaps, challenges, frustrations and goals. This gives us an idea of where you want to be and how we can help you get there.
Before project deployment begins, our service team will provide a blueprint of what steps will be taken through the entire project. This detailed outline will ensure you know exactly where the project is at during every phase. Your company will be provided with weekly update calls and reports to discuss what Support One has been working on and what phase of the project is currently being deployed. We perform multiple tests throughout the project to ensure everything is working together. We help guide the process of transferring data to the new system. We provide training of the new system to help educate your team on the functionality to ensure efficiency after go-live.
“[With] the involvement of Support One, a partner that has raised the product functionality to a new level, we are now enjoying the full benefits of this stable and robust integrated business management system. I now highly recommend the SAP platform against any competitive offering.”
After go-live, our support team takes over and they become your point of contact for your software needs. It is our greatest desire to ensure our clients are given the support and tools they need in order to achieve the best results possible. Our support model proves to be flexible and meet our customers’ needs. Our regular hours of operation are from 9am-5pm, coast to coast and we have an emergency line that can be reached 24/7.
Choose the channel that supports your needs:
– Dial 866-753-2449 to reach a live representative
– Email Support